Sales and follow-up
AI chatbots for websites: plan a useful conversation
Choose a clear goal, prepare approved answers, and test the handoff before putting a chatbot in front of customers.
Read the guideWebsites and lead capture
AI chatbot development services
Make the next question easier to answer.
Design a website assistant around approved information and a clear handoff. Help visitors navigate services without pretending a chatbot can handle every request.
Request a growth auditA clear scope, built around the real problem
A website assistant should say when it cannot answer. Define restricted topics, unknown-answer behavior, and the route to a person before adding a chat interface.
How the work comes together
Test with normal questions, ambiguous requests, and instructions that try to override the approved behavior. Review the full conversation and the resulting staff handoff, not just whether a reply appeared.
What a useful handoff includes
The proposed deliverables should be agreed before implementation. You should be able to see what changed, how to check it, who owns the next step, and what remains outside the scope.
Practical questionsBefore you
Before you
take the next step.
Will the assistant replace the enquiry form?
It does not have to. A visible form or contact route gives visitors a direct alternative and remains useful when a question requires a person.
Where should we start?
Start with a growth audit enquiry. Describe the current setup and the problem you want to solve so the scope can be discussed around your business.
Understand the approach
Useful reading before you decide.
Start with clarityFind the missing connections
Request a growth auditFind the missing connections
in your customer journey.
Let’s look at your website, visibility, and follow-up together.